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FAQ

In a nutshell… peace of mind and saving money are two very good reasons. Don’t waste your valuable time searching for chemicals and educating yourself in order to properly maintain your pool. Your pool is for enjoyment so enjoy it, don’t worry about it. Sooner or later most homeowners run into trouble and they end up calling a pool service company anyway. Unfortunately, the problem has become severe enough that it often takes a moderate amount of attention to remedy. Unexpected costs like this could be avoided by having a professional pool service company like Seven C's maintain your pool.
Yes. The purpose of your pool pump is to circulate your water and prevent it from sitting stagnant. Your pump should turn the water in your pool over at least once per day.
A pool cleaner may not work right because there is a problem in the system such as, no suction, valve not set right, impeller clogged or improper flow but these reasons aren’t the norm. Typically you simply have a bunch of leaves or a rock lodged in the cleaner that’s preventing it from moving. The first thing you should do is shut off the equipment, remove your cleaner from the pool, check the bottom for obstructions and remove it. With the obstruction removed, submerse the cleaner into your pool, turn on your pump (let it prime up) then check your cleaner again. Most likely it will be working. If not, it may be a problem mentioned above or it may need new parts. If you can’t figure it out, just call Seven C's Pool Service and we'll get things running right for you.
Here are some of the most common culprits: The pump basket may not be full of water. The bearings may be wearing out. There may be air trapped in the filter. The impeller may be jammed with rocks and dirt. The pop up assembly gear may not be rotating (If you notice this you should fixed it immediately. If left alone, pressure will continue to build until you develop leaks in-floor system.) You may have a suction leak. Sometimes the suction on the pump is weak or the suction side is bearing too much load by the cleaner.
If you’re unable to diagnose or remedy your noise problem just call us. We’ll bring over 20 years experience in the pool industry and diagnose the reason for your noisy system in no time.
Generally it is safe to use your pool after chemicals have dispersed throughout the pool, usually 15 minutes to one hour. If shocking your pool, wait until the chlorine levels drops to recommended levels.
Sometimes it's difficult to determine if low water levels are due to evaporation or a leak. You can discover leaks in your pool by conducting a simple bucket test. Fill a plastic bucket three-quarters full of water. On the inside of the bucket, mark the water line. Place the bucket in the pool, then mark the water line on the outside of the container. (If the bucket has a handle, remove it to allow for better stability while floating.) Let it float for two or three days. If the water inside and outside the bucket has gone down the same amount, your pool is losing water due to evaporation. However, if the pool water level has gone down more than the water inside the bucket, your pool has a leak. That's your cue to call us for repair.
A lot of water will be lost throughout the swimming season largely because of evaporation and normal wear and tear, such as swimming, splashing and exiting the pool. When you remove debris with your skimmer throughout the week, that's also a good time to check the water level. Ensure it doesn't fall below the level of the skimmer, otherwise the pump could be damaged. If the water is low, use a garden hose to bring it up to safe levels.

If you drain your pool to perform maintenance or once the swimming season has passed, be careful to not let the pool sit empty too long. As a general rule, it's best to leave water in a pool throughout the winter because the weight of the water counteracts with forces from the ground pressing up against the pool from below.

Organic contaminants like ammonia or nitrogen build up in a pool over time. Massive amounts of such contaminants can interact with a pool's chlorine to form chloramines, which give off that potent chlorine smell that many people associate with pools. To get rid of this harsh odor, it's necessary to superchlorinate -- or shock -- pool water back to normal chlorine levels. While it may seem counterintuitive, adding a large amount of chlorine to a pool can make the undesired odor go away. Some pools should be shocked once a week, while others can go a significantly longer time. Follow manufacturers' instructions before superchlorinating your pool to get the best results.
Pool water should be tested regularly to make sure it's clean and healthy. The pH scale is a measurement of acidity or alkalinity that runs from 0 to 14. A reading between 7.2 and 7.8 is ideal; this range is safe for swimmers and helps sanitizers work at top efficiency.
You can monitor your pool's pH level with a testing kit. There are many kinds of testing kits available; however, most homeowner versions are either reagent kits or test-strips. Reagent kits aren't too difficult to use. You take a sample of pool water, then add liquids or tablets to it. The water changes color, indicating its chemical balance. Test-strips work differently. When you submerge them in the pool for a few seconds, dyes they contain cause them to change color. Next, match up the strip to a color chart to determine the pool's pH level. Use this information to gauge what kind and how much of the chemicals your pool needs.
A lot of water will be lost throughout the swimming season largely because of evaporation and normal wear and tear, such as swimming, splashing and exiting the pool. When you remove debris with your skimmer throughout the week, that's also a good time to check the water level. Ensure it doesn't fall below the level of the skimmer, otherwise the pump could be damaged. If the water is low, use a garden hose to bring it up to safe levels.
If you drain your pool to perform maintenance or once the swimming season has passed, be careful to not let the pool sit empty too long. As a general rule, it's best to leave water in a pool throughout the winter because the weight of the water counteracts with forces from the ground pressing up against the pool from below.
We recommend cleaning your salt cell every two to three months, or when there is calcium build up. Primarily, when you see build up. it will require someones attention. If you use Seven C's weekly pool service, we’ll clean them as often as described in our maintenance agreement. If you’re cleaning the cells yourself, mix 10% muriatic acid with water (make sure there is enough water to submerge the cells) and soak the cells until clean (15-20 minutes).